FAQs

Triperz has decided to join the Le.Taxi Open Data program launched by the French state and whose aim is to allow ALL licensed taxis (+50 000 professional drivers throughout France) to be geolocated and ordered within a single platform.

And because Triperz is completely independent, Triperz City offers the possibility of ordering the nearest taxi, regardless of company or professional status …

Where does it work?

All over France, large and small cities … everywhere! The platform Le.taxi is available to ALL professional taxis, free to them to report on the platform when they are free.

How does it work ?

Very easily. To order just click on the button "Order Here"

The identity and characteristics of the vehicle are displayed and if it suits you please confirm by clicking the bottom page button.

By default, the time displayed in the bubble is the time to the nearest taxi to pick you up.

Can I cancel my taxi?

No worries, simply press the cancel button at the bottom of the screen.

Be Kind drivers are craftsmen who are at your service, do not multiply cancellations.

Can I estimate the fare before ordering a taxi?

Of course ! Triperz has developed its own algorithm (based on the official fee schedule taxis everywhere in France and on traffic) to offer this feature. Simply select your destination and go.

Can I book a taxi with Triperz City?

The platform le.taxi is an electronic marauding platform. For now this feature is not available.

Can I choose my taxi?

Yes and no … We bet you would prefer to order the nearest taxi. However if you have special needs, simply go to the Options page to select the features of the car you wish to have. Then only the corresponding cars are offered.

Why do I always rate my ride?

Just because it is in the LeTaxi DNA. Indeed, more than just open source platform proposed by the State, it is for the profession to put themselves at the VTC platform level and thus play the game of quality. For this, only users notice can upgrade the quality of service

Triperz City – Payment

How will I pay the driver for the race?

As usual, at the end of the ride, in cash or credit card.

Why can’t we pay via the app?

Great question! The taxi industry is very diverse, there are artisans, employees, members … Know that we are already working on this issue in order to integrate this and offer you the best user experience in a few time.

How much does it cost to order a taxi through Triperz City?

Absolutely nothing!! And the taxi arrives at 0 cost approach!

Triperz City – Miscellaneous

Why did you ask for my phone number at registration?

To allow the driver to contact you if he does not find you at the address indicated in the application. You can do the same and call the driver if he is too long to arrive.

Why should I explain if I score my ride under 3 stars?

Because your explanations and rates are sent to operators to enable them to understand the expectations / customer disappointments. In order to continuously improve the service offered

What difference between Triperz HUB and Triperz City?

Triperz HUB is a matchmaking service for passengers willing to share their taxi ride from train stations and airports. And soon everywhere …

Triperz City is a geolocation service and immediate cab ordering system (Electronic marauding) throughout France with the exception of stations and airports.

These two services are complementary, being prohibited marauding around airports and train stations (taxi is already on site).

How to switch from one to another?

Everything is automated. Launch the application anywhere, outside railway stations and airports, and you will access Triperz City. Conversely, launch the application at the station or at the airport and you'll be on Triperz HUB

Triperz HUB – Instructions

What is Triperz HUB?

Where does Triperz HUB operate?

What is a CoTriperz?

How to find a CoTriperz?

In what order suggested CoTriperz appear?

How to choose / go to the next CoTriperz?

May I choose/select many CoTriperz?

Where should I meet my CoTriperz?

May I cancel my CoTriperz search?

How much will I save?

How long will I have before meeting my CoTriperz?

How long will it take to be matched with a CoTriperz?

How many Triperz can share a taxi?

May I share a ride if I have lots of luggage?

May I book a ride or a CoTriperz in advance?

How to pay the taxi driver and who pays him?

Triperz HUB – Payment & Wallet

How to pay your CoTriperz for the shared ride?

Is luggage cost taken into account?

Will you send me an invoice?

Is the payment system secure?

How can I be sure to be paid as should be for the shared ride?

Why does Triperz charged a 1€ fee for the shared ride?

Understanding my payment

Understanding the payment received

I just registered on the App but I do not have my Credit Card with me, can I use Triperz?

Why do I need to enter my Credit Card details before searching a CoTriperz?

Why do I need to enter my IBAN number to link my Wallet to my bank account?

I don’t have my IBAN number with me, what should I do?

Triperz HUB – Miscellaneous

Why should I upload or take a picture of my face?

Where can I download the App?

Understanding required authorizations

I don’t understand, when I try to use the App I see « Network error »

How to report a problem with the App?

Is there a legal age to use Triperz?

Triperz HUB – Instructions

What is Triperz HUB?

Triperz HUB lets you find instantly someone going in the same direction to share a taxi and enables you and your CoTriperz making significant savings on your taxi ride.
Enter your trip details. Select the desired CoTriperz *. You just have to meet at the meeting point and share!
* Remember that if one CoTriperz is for you the best offer, this might not be the same for him. Maximize your chances!

Where does Triperz HUB operate?

Triperz has chosen to focus on specific areas because we really want you to find relevant CoTriperz quickly in order to give you the best possible experience.

That’s why today TriperzHUB only operates in airports and train stations (some other specific areas will gradually complete Triperz offer).

Airport and train station partners are listed below and on our website as well as all the non partner airport and train station where Triperz HUB works but without dedicated line or meeting point.

Area	City
Gare d'Agen	Agen
Gare d'Aigle	Aigle. Suisse
Gare d'Aix-en-Provence TGV	Aix-en-Provence
Aéroport d'Ajaccio-Napoléon-Bonaparte	Ajaccio
Gare d'Albertville	Albertville
Gare de Valence TGV	Alixan
Gare d'Amiens	Amiens
Gare D'angers Saint-Laud	Angers
Gare d'Angoulême	Angoulême
Gare d'Annecy	Annecy
Gare d'Antibes	Antibes
Gare d'Avignon TGV	Avignon
Aéroport de Bâle-Mulhouse-Fribourg	Bâle Mulhouse Fribourg
Aéroport de Bastia Poretta	Bastia
Gare de Bayonne	Bayonne
Gare de Belfort	Belfort
Gare de Besançon-Viotte	Besancon
Gare de Béziers	Béziers
Aéroport de Biarritz Anglet Bayonne	Biarritz
Aéroport de Bordeaux Merignac	Bordeaux
Gare Saint-Jean	Bordeaux
Gare de Bourg-en Bresse	Bourg-en-Bresse
Gare de Bourgoin-Jallieu	Bourgoin-Jallieu
Gare de Bourg-Saint-Maurice	Bourg-Saint-Maurice
Aéroport de Brest-Bretagne	Brest
Gare de Brest	Brest
Gare de Caen	Caen
Gare de Calais-Ville	Calais
Gare de Cannes	Cannes
Gare de Chambéry-Challes les Eaux	Chambery
Gare de Charleville-Mézières	Charleville-Mézières
Gare de Chelles-Gournay	Chelles
Gare de Clermont-Ferrand	Clermont-Ferrand
Gare de Cluses	Cluses
Gare de Colmar	Colmar
Gare de Creil	Creil
Gare de Dijon-Ville	Dijon
Gare de Douai	Douai
Gare de Latour-de-Carol	Enveitg
Gare d'Ermont-Eaubonne	Ermont
Gare d'Evreux	Evreux
Aéroport de Figari Sud Corse	Figari
Gare de Grenoble	Grenoble
Gare d'Aime-la-Plagne	La Plagne
Gare de La Rochelle-ville	La Rochelle
Gare de Lausanne	Lausanne. Suisse
Gare de Laval	Laval
Gare du Havre	Le Havre
Gare du Mans	Le Mans
Aéroport de Lille-Lesquin	Lille
Gare de Lille Europe	Lille
Gare de Lille Flandres	Lille
Gare de Limoges-Bénédictins	Limoges
Gare de Lorient	Lorient
Aéroport de Lyon Saint Exupery	Lyon
Gare de Lyon Part-Dieu	Lyon
Gare de Lyon Saint-Exupéry	Lyon
Gare de Lyon-Perrache	Lyon
Gare de Mâcon-Ville	Mâcon
Aéroport de Marseille Provence	Marseille
Gare Saint-Charles	Marseille
Gare de Massy TGV	Massy
Gare de Meaux	Meaux
Gare de Melun	Melun
Gare de Menton	Menton
Gare de Metz-Ville	Metz
Aéroport de Montpellier-Méditerranée	Montpellier
Gare de Montpellier Saint-Roch	Montpellier
Gare de Montreux	Montreux. Suisse
Gare de Moûtiers-Salins-Brides-les-Bains	Moutiers
Gare de Mulhouse-Ville	Mulhouse
Gare de Nancy	Nancy
Aéroport Nantes Atlantique	Nantes
Gare de Nantes	Nantes
Gare de Narbonne	Narbonne
Aéroport de Nice Côte d'Azur	Nice
Gare de Nice Ville	Nice
Gare de Nîmes	Nîmes
Aéroport de Paris Charles De Gaulle	Paris
Aéroport de Paris Le Bourget	Paris
Aéroport de Paris Orly	Paris
Aéroport Paris Beauvais Tillé	Paris
Gare d'Austerlitz	Paris
Gare de l'Est	Paris
Gare de Lyon	Paris
Gare de Paris Bercy	Paris
Gare du Nord	Paris
Gare Montparnasse	Paris
Gare Saint-Lazare	Paris
Aéroport de Pau-Pyrénées	Pau
Gare de Pau	Pau
Gare de Perpignan	Perpignan
Gare de Poitiers	Poitiers
Gare de Reims	Reims
Gare de rennes	Rennes
Gare de Rouen-Rive-Droite	Rouen
Gare de Saint-Brieuc	Saint-Brieuc
Gare de Saint-Etienne-Châteaucreux	Saint-Etienne
Gare de Saint-Malo	Saint-Malo
Gare de Saint-Raphaël-Valescure	Saint-Raphaël
Gare de Strasbourg Ville	Strasbourg
Gare de Thionville	Thionville
Gare de Thonon-les-Bains	Thonon-Les-Bains
Aéroport de Toulon-Hyères	Toulon
Gare de Toulon	Toulon
Aéroport de Toulouse Blagnac	Toulouse
Gare de Toulouse Matabiau	Toulouse
Gare de Tours	Tours
Gare de Troyes	Troyes
Gare de Valence	Valence
Gare de Vannes	Vannes
Gare de Vernon-Giverny	Vernon

What is a CoTriperz?

A CoTriperz is your Co-Rider.

How to find a CoTriperz?

Launch the App when you are out of the train / plane (on the dock or after picking-up your luggage), if you are at the airport select the Terminal you are in (with the drop down menu) and specify how many you are, the number of trunk luggage you have, fill in your destination and relevant CoTriperz appear.

In what order suggested CoTriperz appear?

Suggested CoTriperz appears by economic relevance, from the biggest saving opportunity to the lowest. We set a minimum 15% save. Later, you will be free to set this threshold yourself.

How to choose / go to the next CoTriperz?

You choose or switch to the next CoTriperz hitting the buttons below the profile(X or V) or swiping left (go to the next) / swiping right (select).

May I choose/select many CoTriperz?

Sure! We warmly recommend you to do so. Remember that if one CoTriperz is for you the best offer, this might not be the same for him. Maximize your chances!

Where should I meet my CoTriperz?

Follow the instructions shown on the App when you are matched with another CoTriperz.

If you are in one of our partners’ airport or train station, meet your CoTriperz at the Triperz Meeting Point – near the taxi access door – otherwise go meet your CoTriperz at the beginning of the taxi waiting line.

May I cancel my CoTriperz search?

Sure! You can cancel your search at any time. Go back to the « My Trip » screen or close the App

How much will I save?

The amount you will save depends on the CoTriperz you choose and share the taxi with. The estimated benefit is written on the CoTriperz profiles.

Triperz will never suggest you a CoTriperz with an estimated benefit bellow the 15% threshold we set. (In future developments you will be able to set this threshold to your preferred level)

How long will I have before meeting my CoTriperz?

Like everyone after a journey the sooner you arrive to your final destination the better you feel, you will have 10 minutes once you are matched with a CoTriperz to meet him at the meeting point shown on the App.

But don’t worry! If 2 minutes before this time limit you feel like you won’t be able to be on time, you will have the opportunity to add a 10 minutes extra time and your CoTriperz will automatically be noticed. Be careful, if he is in a hurry your CoTriperz can choose to cancel the ride.

How long will it take to be matched with a CoTriperz?

Snap your fingers. It’s done! It will take the time you take to choose your CoTriperz.

The more you talk and recommend Triperz to your friends/ contacts the higher the probability to find a relevant CoTriperz will be and the faster the matching process will be.

How many Triperz can share a taxi?

With Triperz you can only share your ride with another Triperz account. Meaning that if you are alone you can be matched with another person or a couple. If you are two, you can only be matched with a sole person.

May I share a ride if I have lots of luggage?

Sure! Because taxis overcharge any luggage over the 3rd one, Triperz will suggest CoTriperz with whom the total luggage number does not exceed 3.

May I book a ride or a CoTriperz in advance?

No. Because many flights or trains are late we choose to focus on immediacy to avoid all the annoyance that may occur and to maximize your probability to find a relevant CoTriperz quickly. That's why with Triperz you just need to launch the App while you're in the Airport Terminal or in the train station

How to pay the taxi driver and who pays him?

The last Triperz arrived to his destination pays the taxi driver the whole ride amount just as if he had not shared the ride, with a credit card or cash. But because his CoTriperz has already paid him for the shared ridethrough the App the last Triperz finally just pays his share.

Triperz HUB – Payment & Wallet

How to pay your CoTriperz for the shared ride?

The 1rst Triperz to arrive to his destination just enter into the dedicated field the amount shown on the taxi meter at the time is getting off the taxi.

The App will automatically trigger the payment of 50% of this amount (+ the cost of luggage + the1€Triperz fee) to the other CoTriperz

Is luggage cost taken into account?

Yes. Everything is automatically integrated thanks to the App and the trip details you have entered when you searched a CoTriperz

Will you send me an invoice?

Sure. You will receive your invoice immediately after the payment with all the details.

In order to protect all your personal details, the only name to appear onto your bank statement will be our partner’s name: Lemonway (Lemonway is our partner for the payment solution)

Is the payment system secure?

Yes! We have specifically chosen our partner Lemonway because of its security level.

All the details and information linked to transactions data are managed by Lemonway.

Lemonway is accredited Payment Institution by "Autorité de Contrôle Prudentiel et de Résolution ACPR" in accordance with article L 522-1 of the Monetary ad Financial Code.

You can verify this information at any time at https://www.regafi.fr(enter the name Lemonway into the search field)

How can I be sure to be paid as I should be for the shared ride?

Don’t worry. As we said when the 1rst Triperz to arrive to his destination is going to get off the taxi he just enters into the dedicated field the amount shown on the taxi meter and you are immediately notified of the amount received.

However, if for any reason (no signal for instance) you weren't notified when your CoTriperz got off the taxi or if the notified amount is wrong, no need to bargain with him, simply take a clear picture of the taxi meter thanks to the camera button into the App and Triperz will check it. This picture is GPS located, timed and automatically uploaded onto our server and will be taken as evidence in case of a proved mistake. In the case there would be a proven mistake, we will order the payment and make sure you will be paid the right amount.

If you or your CoTriperz lost signal when it is time to pay, being paid or to take a picture, do not panic, everything has been made to secure the process. Our servers will upload automatically all these information as soon you as you are reconnected to any signal, even many days later.

Why does Triperz charged a 1€ fee for the shared ride?

The 1€ fee charged to both CoTriperz is only paid if the ride occurred. This fee is charged in order to finance the App improvements.

You are charged 1€/ Triperz only if the ride occurred, whatever the distance or the time of the ride, to save up to 50% of the normal fare.

Understanding my payment

Just before confirming your payment to your CoTriperz, you will see the total payment details.

Your invoice will also recap the whole payment details.

Your payment includes: 50% of the fare for the shared ride + cost luggage + Triperz 1€ fee

If you are still facing some problem, contact us.

How to report a problem with the App ?

If you are facing problems with your App, contact us:contact@triperz.com

Is there a legal age to use Triperz?

Yes. You must be 18 or over to use Triperz.