F.A.Q

 

Triperz City – Geolocate and Order a taxi in just 1 clic !

Instruction

Payment

Miscellaneous

 

Triperz HUB – Share your taxi from airports and train stations!

Instructions

Payment & Wallet

Miscellaneous

 

Triperz City – Instruction

What is Triperz City?

Where does it work?

How does it work?

Can I cancel my taxi?

Can I estimate the fare before ordering a taxi?

Can I book a taxi with Triperz City?

Can I choose my taxi?

Why do I always rate my ride?

 

Triperz City – Payment

How will I pay the driver for the race?

Why can’t we pay via the app?

How much does it cost to order a taxi through Triperz City?

 

Triperz City – Miscellaneous

What is the difference between Triperz HUB and Triperz City?

How to switch from one to another? (HUB / City)

Why did you ask for my phone number at registration?

Why should I explain if I score my ride 3 or less starts?

 

Triperz City – Instructions

What is Triperz City?

It is the opportunity to order the nearest taxi in 1 click! And besides, no access costs (as if you raise your hand in the street)

Triperz has decided to join the Le.Taxi  Open Data program launched by the French state and whose aim is to allow ALL licensed taxis (+50 000 professional drivers throughout France) to be geolocated and ordered within a single platform.

And because Triperz is completely independent, Triperz City offers the possibility of ordering the nearest taxi, regardless of company or professional status …

 

Where does it work?

All over France, large and small cities … everywhere! The platform Le.taxi is available to ALL professional taxis, free to them to report on the platform when they are free.

 

How does it work ?

Very easily. To order just click on the button "Order Here"

The identity and characteristics of the vehicle are displayed and if it suits you please confirm by clicking the bottom page button.

By default, the time displayed in the bubble is the time to the nearest taxi to pick you up.

 

Can I cancel my taxi?

No worries, simply press the cancel button at the bottom of the screen.

Be Kind drivers are craftsmen who are at your service, do not multiply cancellations.

 

Can I estimate the fare before ordering a taxi?

Of course ! Triperz has developed its own algorithm (based on the official fee schedule taxis everywhere in France and on traffic) to offer this feature. Simply select your destination and go.

 

Can I book a taxi with Triperz City?

The platform le.taxi is an electronic marauding platform. For now this feature is not available.

 

Can I choose my taxi?

Yes and no … We bet you would prefer to order the nearest taxi. However if you have special needs, simply go to the Options page to select the features of the car you wish to have. Then only the corresponding cars are offered.

 

Why do I always rate my ride?

Just because it is in the LeTaxi DNA. Indeed, more than just open source platform proposed by the State, it is for the profession to put themselves at the VTC platform level and thus play the game of quality. For this, only users notice can upgrade the quality of service

 

 

Triperz City – Payment

How will I pay the driver for the race?

As usual, at the end of the ride, in cash or credit card.

 

Why can’t we pay via the app?

Great question! The taxi industry is very diverse, there are artisans, employees, members … Know that we are already working on this issue in order to integrate this and offer you the best user experience in a few time.

 

How much does it cost to order a taxi through Triperz City?

Absolutely nothing!! And the taxi arrives at 0 cost approach!

 

Triperz City – Miscellaneous

Why did you ask for my phone number at registration?

To allow the driver to contact you if he does not find you at the address indicated in the application. You can do the same and call the driver if he is too long to arrive.

 

Why should I explain if I score my ride under 3 stars?

Because your explanations and rates are sent to operators to enable them to understand the expectations / customer disappointments. In order to continuously improve the service offered

 

What difference between Triperz HUB and Triperz City?

Triperz HUB is a matchmaking service for passengers willing to share their taxi ride from train stations and airports. And soon everywhere …

Triperz City is a geolocation service and immediate cab ordering system (Electronic marauding) throughout France with the exception of stations and airports.

These two services are complementary, being prohibited marauding around airports and train stations (taxi is already on site).

 

How to switch from one to another?

Everything is automated. Launch the application anywhere, outside railway stations and airports, and you will access Triperz City. Conversely, launch the application at the station or at the airport and you'll be on Triperz HUB

 

 

Triperz HUB – Instructions

What is Triperz HUB?

Where does Triperz HUB operate?

What is a CoTriperz?

How to find a CoTriperz?

In what order suggested CoTriperz appear?

How to choose / go to the next CoTriperz?

May I choose/select many CoTriperz?

Where should I meet my CoTriperz?

May I cancel my CoTriperz search?

How much will I save?

How long will I have before meeting my CoTriperz?

How long will it take to be matched with a CoTriperz?

How many Triperz can share a taxi?

May I share a ride if I have lots of luggage?

May I book a ride or a CoTriperz in advance?

How to pay the taxi driver and who pays him?

 

Triperz HUB – Payment & Wallet

How to pay your CoTriperz for the shared ride?

Is luggage cost taken into account?

Will you send me an invoice?

Is the payment system secure?

How can I be sure to be paid as should be for the shared ride?

Why does Triperz charged a 1€ fee for the shared ride?

Understanding my payment

Understanding the payment received

I just registered on the App but I do not have my Credit Card with me, can I use Triperz?

Why do I need to enter my Credit Card details before searching a CoTriperz?

Why do I need to enter my IBAN number to link my Wallet to my bank account?

I don’t have my IBAN number with me, what should I do?

 

Triperz HUB – Miscellaneous

Why should I upload or take a picture of my face?

Where can I download the App?

Understanding required authorizations

I don’t understand, when I try to use the App I see « Network error »

How to report a problem with the App?

Is there a legal age to use Triperz?

 

 

Triperz HUB – Instructions

What is Triperz HUB?

Triperz HUB lets you find instantly someone going in the same direction to share a taxi and enables you and your CoTriperz making significant savings on your taxi ride.
Enter your trip details. Select the desired CoTriperz *. You just have to meet at the meeting point and share!
* Remember that if one CoTriperz is for you the best offer, this might not be the same for him.  Maximize your chances!

Where does Triperz HUB operate?

Triperz has chosen to focus on specific areas because we really want you to find relevant CoTriperz quickly in order to give you the best possible experience.

That’s why today TriperzHUB  only operates in airports and train stations (some other specific areas will gradually complete Triperz offer).

Airport and train station partners are listed below and on our website as well as all the non partner airport and train station where Triperz HUB works but without dedicated line or meeting point.

 

Area

City

Gare d'Agen

Agen

Gare d'Aigle

Aigle. Suisse

Gare d'Aix-en-Provence TGV

Aix-en-Provence

Aéroport d'Ajaccio-Napoléon-Bonaparte

Ajaccio

Gare d'Albertville

Albertville

Gare de Valence TGV

Alixan

Gare d'Amiens

Amiens

Gare D'angers Saint-Laud

Angers

Gare d'Angoulême

Angoulême

Gare d'Annecy

Annecy

Gare d'Antibes

Antibes

Gare d'Avignon TGV

Avignon

Aéroport de Bâle-Mulhouse-Fribourg

Bâle Mulhouse Fribourg

Aéroport de Bastia Poretta

Bastia

Gare de Bayonne

Bayonne

Gare de Belfort

Belfort

Gare de Besançon-Viotte

Besancon

Gare de Béziers

Béziers

Aéroport de Biarritz Anglet Bayonne

Biarritz

Aéroport de Bordeaux Merignac

Bordeaux

Gare Saint-Jean

Bordeaux

Gare de Bourg-en Bresse

Bourg-en-Bresse

Gare de Bourgoin-Jallieu

Bourgoin-Jallieu

Gare de Bourg-Saint-Maurice

Bourg-Saint-Maurice

Aéroport de Brest-Bretagne

Brest

Gare de Brest

Brest

Gare de Caen

Caen

Gare de Calais-Ville

Calais

Gare de Cannes

Cannes

Gare de Chambéry-Challes les Eaux

Chambery

Gare de Charleville-Mézières

Charleville-Mézières

Gare de Chelles-Gournay

Chelles

Gare de Clermont-Ferrand

Clermont-Ferrand

Gare de Cluses

Cluses

Gare de Colmar

Colmar

Gare de Creil

Creil

Gare de Dijon-Ville

Dijon

Gare de Douai

Douai

Gare de Latour-de-Carol

Enveitg

Gare d'Ermont-Eaubonne

Ermont

Gare d'Evreux

Evreux

Aéroport de Figari Sud Corse

Figari

Gare de Grenoble

Grenoble

Gare d'Aime-la-Plagne

La Plagne

Gare de La Rochelle-ville

La Rochelle

Gare de Lausanne

Lausanne. Suisse

Gare de Laval

Laval

Gare du Havre

Le Havre

Gare du Mans

Le Mans

Aéroport de Lille-Lesquin

Lille

Gare de Lille Europe

Lille

Gare de Lille Flandres

Lille

Gare de Limoges-Bénédictins

Limoges

Gare de Lorient

Lorient

Aéroport de Lyon Saint Exupery

Lyon

Gare de Lyon Part-Dieu

Lyon

Gare de Lyon Saint-Exupéry

Lyon

Gare de Lyon-Perrache

Lyon

Gare de Mâcon-Ville

Mâcon

Aéroport de Marseille Provence

Marseille

Gare Saint-Charles

Marseille

Gare de Massy TGV

Massy

Gare de Meaux

Meaux

Gare de Melun

Melun

Gare de Menton

Menton

Gare de Metz-Ville

Metz

Aéroport de Montpellier-Méditerranée

Montpellier

Gare de Montpellier Saint-Roch

Montpellier

Gare de Montreux

Montreux. Suisse

Gare de Moûtiers-Salins-Brides-les-Bains

Moutiers

Gare de Mulhouse-Ville

Mulhouse

Gare de Nancy

Nancy

Aéroport Nantes Atlantique

Nantes

Gare de Nantes

Nantes

Gare de Narbonne

Narbonne

Aéroport de Nice Côte d'Azur

Nice

Gare de Nice Ville

Nice

Gare de Nîmes

Nîmes

Aéroport de Paris Charles De Gaulle

Paris

Aéroport de Paris Le Bourget

Paris

Aéroport de Paris Orly

Paris

Aéroport Paris Beauvais Tillé

Paris

Gare d'Austerlitz

Paris

Gare de l'Est

Paris

Gare de Lyon

Paris

Gare de Paris Bercy

Paris

Gare du Nord

Paris

Gare Montparnasse

Paris

Gare Saint-Lazare

Paris

Aéroport de Pau-Pyrénées

Pau

Gare de Pau

Pau

Gare de Perpignan

Perpignan

Gare de Poitiers

Poitiers

Gare de Reims

Reims

Gare de rennes

Rennes

Gare de Rouen-Rive-Droite

Rouen

Gare de Saint-Brieuc

Saint-Brieuc

Gare de Saint-Etienne-Châteaucreux

Saint-Etienne

Gare de Saint-Malo

Saint-Malo

Gare de Saint-Raphaël-Valescure

Saint-Raphaël

Gare de Strasbourg Ville

Strasbourg

Gare de Thionville

Thionville

Gare de Thonon-les-Bains

Thonon-Les-Bains

Aéroport de Toulon-Hyères

Toulon

Gare de Toulon

Toulon

Aéroport de Toulouse Blagnac

Toulouse

Gare de Toulouse Matabiau

Toulouse

Gare de Tours

Tours

Gare de Troyes

Troyes

Gare de Valence

Valence

Gare de Vannes

Vannes

Gare de Vernon-Giverny

Vernon

 

 

What is a CoTriperz?

A CoTriperz is your Co-Rider.

How to find a CoTriperz?

Launch the App when you are out of the train / plane (on the dock or after picking-up your luggage), if you are at the airport select the Terminal you are in (with the drop down menu) and specify how many you are, the number of trunk luggage you have, fill in your destination and relevant CoTriperz appear.

In what order suggested CoTriperz appear?

Suggested CoTriperz appears by economic relevance, from the biggest saving opportunity to the lowest. We set a minimum 15% save. Later, you will be free to set this threshold yourself.

You choose or switch to the next CoTriperz hitting the buttons below the profile(X or V) or swiping left (go to the next) / swiping right (select).

May I choose/select many CoTriperz?

Sure! We warmly recommend you to do so. Remember that if one CoTriperz is for you the best offer, this might not be the same for him.  Maximize your chances!

Where should I meet my CoTriperz?

Follow the instructions shown on the App when you are matched with another CoTriperz.

If you are in one of our partners’ airport or train station, meet your CoTriperz at the Triperz Meeting Point – near the taxi access door – otherwise go meet your CoTriperz at the beginning of the taxi waiting line.

May I cancel my CoTriperz search?

Sure! You can cancel your search at any time. Go back to the « My Trip » screen or close the App

How much will I save?

The amount you will save depends on the CoTriperz you choose and share the taxi with. The estimated benefit is written on the CoTriperz profiles.

Triperz will never suggest you a CoTriperz with an estimated benefit bellow the 15% threshold we set. (In future developments you will be able to set this threshold to your preferred level)

How long will I have before meeting my CoTriperz?

Like everyone after a journey the sooner you arrive to your final destination the better you feel, you will have 10 minutes once you are matched with a CoTriperz to meet him at the meeting point shown on the App.

But don’t worry! If 2 minutes before this time limit you feel like you won’t be able to be on time, you will have the opportunity to add a 10 minutes extra time and your CoTriperz will automatically be noticed. Be careful, if he is in a hurry your CoTriperz can choose to cancel the ride.

How long will it take to be matched with a CoTriperz?

Snap your fingers. It’s done! It will take the time you take to choose your CoTriperz.

The more you talk and recommend Triperz to your friends/ contacts the higher the probability to find a relevant CoTriperz will be and the faster the matching process will be.

How many Triperz can share a taxi?

With Triperz you can only share your ride with another Triperz account. Meaning that if you are alone you can be matched with another person or a couple. If you are two, you can only be matched with a sole person.

May I share a ride if I have lots of luggage?

Sure! Because taxis overcharge any luggage over the 3rd one, Triperz will suggest CoTriperz with whom the total luggage number does not exceed 3.

May I book a ride or a CoTriperz in advance?

No. Because many flights or trains are late we choose to focus on immediacy to avoid all the annoyance that may occur and to maximize your probability to find a relevant CoTriperz quickly. That's why with Triperz you just need to launch the App while you're in the Airport Terminal or in the train station

How to pay the taxi driver and who pays him?

The last Triperz arrived to his destination pays the taxi driver the whole ride amount just as if he had not shared the ride, with a credit card or cash. But because his CoTriperz has already paid him for the shared ridethrough the App the last Triperz finally just pays his share.

 

Triperz HUB – Payment & Wallet

How to pay your CoTriperz for the shared ride?

The 1rst Triperz to arrive to his destination just enter into the dedicated field the amount shown on the taxi meter at the time is getting off the taxi.

The App will automatically trigger the payment of 50% of this amount (+ the cost of luggage + the1€Triperz fee) to the other CoTriperz

Is luggage cost taken into account?

Yes. Everything is automatically integrated thanks to the App and the trip details you have entered when you searched a CoTriperz

Will you send me an invoice?

Sure. You will receive your invoice immediately after the payment with all the details.

In order to protect all your personal details, the only name to appear onto your bank statement will be our partner’s name: Lemonway (Lemonway is our partner for the payment solution)

Is the payment system secure?

Yes! We have specifically chosen our partner Lemonway because of its security level.

All the details and information linked to transactions data are managed by Lemonway.

Lemonway is accredited Payment Institution by "Autorité de Contrôle Prudentiel et de Résolution ACPR" in accordance with article L 522-1 of the Monetary ad Financial Code.

You can verify this information at any time at https://www.regafi.fr(enter the name Lemonway into the search field)

Don’t worry.  As we said when the 1rst Triperz to arrive to his destination is going to get off the taxi he just enters into the dedicated field the amount shown on the taxi meter and you are immediately notified of the amount received.

However, if for any reason (no signal for instance) you weren't notified when your CoTriperz got off the taxi or if the notified amount is wrong, no need to bargain with him, simply take a clear picture of the taxi meter thanks to the camera button into the App and Triperz will check it. This picture is GPS located, timed and automatically uploaded onto our server and will be taken as evidence in case of a proved mistake. In the case there would be a proven mistake, we will order the payment and make sure you will be paid the right amount.

If you or your CoTriperz lost signal when it is time to pay, being paid or to take a picture, do not panic, everything has been made to secure the process. Our servers will upload automatically all these information as soon you as you are reconnected to any signal, even many days later.

Why does Triperz charged a 1€ fee for the shared ride?

The 1€ fee charged to both CoTriperz is only paid if the ride occurred.  This fee is charged in order to finance the App improvements.

You are charged 1€/ Triperz only if the ride occurred, whatever the distance or the time of the ride, to save up to 50% of the normal fare.

Understanding my payment

Just before confirming your payment to your CoTriperz, you will see the total payment details.

Your invoice will also recap the whole payment details.

Your payment includes: 50% of the fare for the shared ride + cost luggage + Triperz 1€ fee

Understanding the payment received

Just after your CoTriperz confirmed his payment, you are immediately notified about the payment received. Your invoice will also recap the whole payment details.

The payment includes: 50% of the fare for the shared ride – cost luggage – Triperz 1€ fee

I just registered on the App but I do not have my Credit Card with me, can I use Triperz HUB?

You will be authorized to have a look into the Triperz HUB (demo mode) but you won’t be able to search a CoTriperz

Why do I need to enter my Credit Card details before searching a CoTriperz?

Just because without these details we cannot be sure your search for a CoTriperz is real.

Why do I need to enter my IBAN number to link my Wallet to my bank account?

Whether you have registered your IBAN number or not you will be able to pay a CoTriperz or to be paid by a CoTriperz.

The only reason why your IBAN number is requested is to transfer your Wallet pot to your bank account. (Triperz cannot credit your bank account through your Credit Card number)

I don’t have my IBAN number with me, what should I do?

No worry! All the money on your Wallet is yours and will always be yours. You can register your IBAN number at any time and transfer your Wallet pot whenever you want.

 

Triperz HUB – Miscellaneous

Why should I upload or take a picture of my face?

Because your CoTriperz will need to recognized you.

Where can I download the App?

You will find Triperz on the Apple Store and Google Play Store (IOS & Android)

Understanding required authorizations

All those authorizations are essential to run the App

I don’t understand, when I try to use the App I see « Network error »

If you see this message it is usually because you lost signal (Wi-Fi or GSM).

Try this: turn off and turn on WI-FI on your device or wait for your mobile to be reconnected to the GSM signal.

If you are still facing some problem, contact us.

How to report a problem with the App ?

If you are facing problems with your App, contact us:contact@triperz.com

Is there a legal age to use Triperz?

Yes. You must be 18 or over to use Triperz.